Powerbeats Pro Connection Problems? Solve it now - AppleToolBox (2023)

While some folks love their Apple AirPods Pro with noise cancellation and other goodies, there’s a dedicated following for Apple’s other set of headphones with similar features–the Powerbeats Pro. Unfortunately, quite a few of our readers experience random connection and charging problems. But we have some tips to get your Powerbeats Pro working!

Related Reading

• Siri not announcing your messages on your AirPods or Beats? How to fix
• Shared Listening not working for your AirPods or Beats? Here’s how to fix it
• AirPods Not Working? Troubleshoot your problems

Today, we’re going to take a look at what you need to do when you encounter Powerbeats Pro connection problems.

Powerbeats Pro Connection Problems

There are users all over Reddit, the Apple Support Forums, and other places experiencing connection issues with the Powerbeats Pro.

This is extremely frustrating for two reasons; the first is that as a relatively new product, Apple should have squashed these bugs before release.

The second reason is due to the price tag, as the Powerbeats Pro comes in at a higher price tag than the popular AirPods 2 with Wireless Charging case ($249 vs $199).

Luckily, since other users have experienced similar issues, that means that fixes or workarounds have been discovered to overcome these problems.

We’re here to break these down so that you don’t have to make another trip to the Apple Store or retailer that you bought them from.

Sound in one ear only?

Check if both sides are charging. This problem often occurs the contacts are not properly seated inside the case.

It’s also a good idea to clean the charging area on both the earpods and inside the case, just in case some dirt or debris is causing them not to make good contact.

Check and clean your Powerbeats Pro earbuds and their charging connections

• Take a microfiber cloth and clean both the earbuds and case. Completely dry them before placing them back in the case
• Make sure you seat the earbuds properly in the case so they make contact with the charging connection
• If that doesn’t help, hold the reset button while the earbuds are in the case

For continuing and repeat issues, contact Apple Support for inspection and possible replacement

Put Powerbeats Pro into “Pairing Mode”

The first trick that you will want to attempt is to put the Powerbeats Pro in “Pairing Mode”. This will force your headphones to forget previous devices and essentially “start from scratch”.

1. Make sure that Bluetooth is turned on for the device you want to pair to
2. Place the Powerbeats Pro earbuds inside the case, but leave the case lid open
3. Press and hold the System Button until the LED on the front blinks

This puts the Powerbeats Pro into pairing mode, allowing you to attempt to re-pair the headphones.

In order to do so from your Mac or Android device, follow these steps:

1. Open theSettings app
2. TapBluetooth
3. Find your Powerbeats Pro and tap on them

As for the iPhone, you get the pleasure of the H1 chip which offers a much better pairing process.

Here’s how you can connect the Powerbeats Pro to an iPhone or iPad:

1. Make sure that Bluetooth is turned on for the device you want to pair to
2. Place the Powerbeats Pro earbuds inside the case, but leave the case lid open
3. With the lid open, hold the Powerbeats Pro case within 2-inches of your unlocked iPhone
4. Follow the on-screen instructions

Once you have followed the prompts, your Powerbeats will then again be paired to your iPhone or iPad. This is just one way to help get any bugs to work themselves out.

Reset your Powerbeats Pro

The next step you want to do is to reset your Powerbeats Pro all together if you continue running into issues. As with many other devices, the process is pretty simple so that you can try and get your headphones working again.

1. Unpair your PowerBeats Pro from their current device:
   • Go to Settings > Bluetooth.
   • Tap the ‘i’ button next to your PowerBeats Pro.
   • Choose ‘Forget This Device’ then tap Confirm.
2. Return your PowerBeats Pro to the case and leave the lid open.
3. Press and hold the System button in the case.
4. Release the button after 15 seconds or when the light flashes red and white.
5. Now pair your PowerBeats Pro with your device again.

After your Powerbeats Pro has been reset, you will need to go through the pairing process again. Those steps can be found above for Android, Mac, or iOS devices and are also pretty straight forward.

Update the firmware

If you have already tried to re-pair and reset your Powerbeats Pro, the next step is to check the firmware they are running. There are two ways to do this, one of which requires a computer, and the other requires just your phone.

Getting the easier one out of the way first, you can check the firmware version of your Powerbeats Pro from the Settings app. Here is how you to do it:

1. Make sure your Powerbeats Pro are paired to your iPhone
2. Open theSettingsapp
3. TapGeneral
4. SelectAbout
5. Scroll down and tap on [Your Name] Powerbeats Pro

From here, you are able to view the following bits:

• Manufacturer: Apple
• Model Number
• Serial Number
• Firmware Version
• Hardware Version

When using your iPhone, you can’t manually force an update to arrive and download. Instead, these updates primarily happen when iOS updates arrive and the next time that you pair the Powerbeats to your iPhone, the latest firmware update will automatically install.

Use Beats Updater

Thankfully, Apple provides another tool for Powerbeats Pro owners, as long as you have a Mac or Windows computer to use. The reason for this is that it requires you to download theBeats Updater application.

1. From your computer, head to the Beats Updater webpage
2. You are asked to download and install the package
3. Once downloaded, openBeats Updater
4. Plug-in your Powerbeats Pro charging case with a Lightning cable

Oddly enough, the Beats Updater works through your default web browser, so you will be greeted with a new page to check out. From this page, you can do the following:

1. Change the name of your Powerbeats Pro
2. Check the battery level
3. Register your headphones
4. View the latest software version

If there is a software or firmware version available, then you will be able to download and update from here. This is more helpful for Android or computer users, as there is no iOS device to use to automatically update the firmware.

For Macs only: resettheBluetooth module

Powerbeats Pro LED indicator light flashing red or white?

Flashing white?

If your Powerbeats Pro LED indicator light flashes white, they are in pairing mode. Trypairing your Powerbeats Pro with your iPhone, Mac, Android device, or another device again.

Are your powerbeats flashing red?

When your Powerbeats’ case battery is less than 40% charged, the LED turns red. Charge up your case and the LED should stop flashing.Connect your case via its Lightning cable–you can also charge the case with or without the earbuds inside.

If the LED continuously blinks red, you may need toreset your earphones.

Flashing both red and white?

If your Powerbeats Pro LED indicator is continuously blinking red AND white, it’s not charging. Try cleaning the charging areas on both the case and the pods and see if that makes a difference.

• Ensure the Powerbeats earphones and its case are completely dry before trying to charge
• Check that you properly seated the earbuds in the case
• Use a wall outlet, another power source, or try a different charging cable

If that doesn’t help, download the firmware updater and re-pair your Powerbeats with your device.

Reach out to Apple

The final option that you have is to either take it to the retailer where it was purchased or to reach out to Apple support. The former isn’t a great option, especially if this was a gift or your Apple store is far away. But it may be the best bet in order to swap your Powerbeats Pro headphones.

If your beats pro are relatively new (within one year from the date of original retail purchase), contacting Apple Support is a good idea–if they can replicate the problem, they may replace them at no cost.

Even if you don’t have an Apple store near you, the company offers a couple of different ways to reach out for assistance.

You must head over to the Get Support page and choose Beats by Dre. From here, you need to pick whatever topic best describes the issues you are having, in the case, it would beWireless Connectivity.

Then, schedule a call, begin a chat session, or make a reservation to drop your Powerbeats Pro off for repair.

Conclusion

We don’t recommend reaching out to Apple or your retailer until all the other options are exhausted. But, in the event that you need to replace your Powerbeats Pro.

If you continue to run into Powerbeats Pro connection problems, sound off in the comments and we’ll do our best to assist. In the meantime, let us know what you think about these headphones and if they have replaced your AirPods, or are you waiting for AirPods Pro to release?

Reader tips

• Jason recommends following this process: unpair, turn off Bluetooth, and place them back in the charging case. Once in the case, connect it to your computer and wait for 3-5 mins. Then pair them again to your iPhone/iPad/iPod and test if they now work properly. Jason ran through these steps with his Powerbeats Pro and since then, they work without any further connection issues (and it’s been weeks)